How often should I get a massage?
Massage frequency is a matter that varies depending on the individual. If your aim is relaxation, having a session every 3-6 weeks could suffice. However, it is important to gradually transition to a maintenance schedule to target any specific concerns. In certain cases, it might be practical to have more frequent sessions until your desired outcomes are achieved and a maintenance schedule is established. Remember, “some is better than none.”
What is the cancellation policy?
Any cancellations made within 24 hours of the scheduled appointment will incur the full charge.
How should I prepare for my treatment?
To fully maximize the advantages of these treatments, we kindly request that all clients take a refreshing shower prior to their scheduled appointments.
Is it necessary for me to make a reservation?
Although We will do our best to accommodate your request for a same-day appointment, I highly recommend that clients schedule their appointments online. This way, you can ensure that your preferred treatment and technician are available.
How should I proceed during a massage treatment?
Ensure your utmost comfort. If your therapist deems it necessary to reposition you, they will take care of it or kindly request your assistance. Otherwise, feel free to adjust your position as desired to maximize your comfort. Numerous individuals opt to close their eyes and fully unwind throughout the session, while others may prefer engaging in conversation. The choice is entirely yours. Remember, this is your massage, and the most effective method of relaxation is whatever comes naturally to you. Should you have any inquiries during the session, never hesitate to ask.
What are the typical post-effects of a massage treatment?
Most individuals experience a profound sense of relaxation—many encounter a notable reduction in chronic discomfort. Some may feel a temporary decrease in pace, but soon notice an upsurge in vitality, enhanced attentiveness, and heightened productivity, which can endure for several days. If you have undergone a deep massage, you may experience slight muscle soreness the following day—similar to the satisfying exhaustion after a rigorous gym session. To alleviate this discomfort, taking a hot shower or indulging in a warm soak can prove beneficial. Additionally, it is advisable to slightly increase your water consumption after the session. Simply having one or two extra glasses than your usual intake will suffice. This practice aids in maintaining the hydration and well-being of your body’s tissues.
NS Massage: Policies for Our Valued Customers
At NS Massage, we are dedicated to providing you with the utmost care and attention to enhance your experience. Our commitment to your satisfaction is reflected in the specific policies we adhere to, ensuring a harmonious environment where our skilled therapists can focus on meeting your needs. Rest assured that your time with us will exceed your expectations!
All bookings are subject to NS Massage’s full Terms & Conditions.
FIRST VISIT
To ensure an optimal experience during your initial treatment, we politely ask that you arrive 15 minutes ahead of schedule to allow ample time for check-in and preparation. We fully understand that unexpected situations may arise, potentially causing unavoidable delays. However, we regret to inform you that arriving late will regrettably restrict the time designated for your treatment, thereby diminishing both its effectiveness and your overall satisfaction. Kindly bear in mind that your treatment will conclude promptly to prevent any inconvenience for our next valued client.
Please note that Gift Cards are non-refundable and non-transferable. We kindly ask you to keep them safe, as lost or stolen vouchers cannot be replaced.
LATE POLICY
We understand the importance of meeting our client’s needs, but unfortunately, we may not always be able to accommodate late arrivals. Our top priority is to ensure a smooth experience for all our clients, so in such cases, our Therapist will make necessary adjustments to prevent any delays for others. We kindly request you to be aware that appointments missed by 15 minutes or more will be canceled and billed to the credit card on file. If there are any last-minute changes, our management will consider them on a case-by-case basis, taking into account availability and the convenience of other clients. However, please note that cancellations made with less than 24 hours notice will be charged the full rate.
PAYMENTS & GRATUITY
To ensure maximum convenience, we recommend having the exact amount ready in cash. Our highly regarded therapists may not always have change readily available. Additionally, we truly value and greatly appreciate any gratuity you may wish to provide as a gesture of recognition for our outstanding service. We would like to express our sincere appreciation for your remarkable generosity!
REFUNDS
We fully comprehend that unforeseen circumstances may arise, and our utmost priority is to provide you with the utmost support. In the event that you necessitate a refund, kindly take note that a processing fee of $25 will be incurred. It is important to keep in mind that this fee is not applicable to Gift Cards but exclusively to Regular Online Bookings. Please be advised that refunds can only be accommodated within a 24-hour window prior to your scheduled appointment.
EVENTS
We are excitedly looking forward to the chance to provide you with the perfect setting for your massage therapy needs. Here are some of the events that our clients frequently request:
– Office events
– Bridal events
– Bachelorette events
– Spa Day/Parties
Please keep in mind that organizing events necessitates careful preparation from both parties involved. In order to reserve your preferred date and ensure that we meet your staffing needs, we kindly ask for full payment one month prior to the event.
SEXUAL MISCONDUCT
At NS Massage, we want to emphasize the seriousness with which we address any incidents of sexual misconduct. Our zero-tolerance policy ensures that we maintain a safe and respectful environment for all our clients.
We would like to inform you that if any instance of sexual misconduct is reported, appropriate actions will be taken to address the situation. This may include terminating the session immediately and notifying the authorities, if necessary.
It is important to note that if you are found to have engaged in any form of sexual misconduct, you will still be held responsible for the remaining cost of the session. Additionally, you will be prohibited from booking any future sessions at NS Massage.
We strive to provide a professional and comfortable experience for all our clients, and we appreciate your cooperation in maintaining a respectful atmosphere.
PRIVACY GUARANTEE
Rest assured that your personal information will be treated with the utmost confidentiality and will never be disclosed to any third parties. We are fully compliant with the HIPAA LAW, and our emails are encrypted to ensure your safety and security. Your privacy is our top priority, and we are dedicated to upholding the confidentiality of your visit.
AGE REQUIREMENTS
In order to receive treatments without any inconvenience, we kindly request that our esteemed clients be of the age of 18 years or older. For individuals who are not yet 18 years of age, it is necessary for a responsible parent or guardian to accompany them during their visit.
ETIQUETTE
To guarantee a tranquil atmosphere, we politely ask you to please keep your mobile phones on silent during your session as a courteous gesture.
PRICES ARE SUBJECT TO CHANGE
We are committed to constantly improving our services to provide you with the most up-to-date and exceptional experience. In our pursuit of excellence, there might be occasional updates to our prices and services. Rest assured, we make every effort to ensure that our website and spa menu are always accurate and current. However, please be aware that prices and services may be subject to change at any given time. We value your patronage but reserve the right to refuse service at any time or for any reason.
COMPLAINTS PROCEDURE
If you have any concerns, feel mistreated, or require further information about our services, we kindly request that you email us at INFO@NSMASSAGE.COM. We take every complaint seriously and assure you that we will respond promptly to address your concerns.
When submitting a complaint, please ensure that you include the date and location of the incident, your full name, detailed information about the complaint, and your desired outcome. Your cooperation and understanding are greatly appreciated.
Thank you for acknowledging and agreeing to abide by our terms and conditions. We sincerely hope you have a truly relaxing day, and we look forward to welcoming you soon at NS Massage!
Best regards,
NS Massage Management
info@nsmassage.com