FAQ

How often should I get a massage?

“Some is better than none.” 
What does that mean? Well, it varies from person to person. If you are just looking for some occasional relaxation, then a session every 3-6 weeks may be fine for you.
However, if you are looking to address a specific condition, then it is recommended to go more frequently at first and then slowly taper down to a maintenance schedule. Sometimes more frequent sessions can be effective until your goals are met and a maintenance schedule is in place.

What is the cancellation policy?

I do require 24 hour’s notice when you are unable to keep your scheduled appointment. Failure to maintain the cancellation policy will result in a full charge for the treatments.

How should I prepare for my treatment?

You will be asked to fill out a medical questionnaire prior to your treatment so that we can best tailor our treatments to your needs. To receive the full benefits of the treatments, I ask that my guests shower before their treatments.

Do I need to make a Reservation?

While I will make every effort to accommodate same day appointments, I encourage guests to schedule appointments in advance to ensure that their treatment and technician preferences are available.

What do I do during a massage treatment?

Make yourself comfortable. If your therapist wants you to adjust your position, she/he will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable.
Many people close their eyes and relax completely during a session; others prefer to talk. It’s up to you. It is your massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.

How will I feel after my massage treatment?

Most people feel very relaxed. Some experience a significant decrease or freedom from long-term aches and pains. Many feel a little slowed down for a short period and then notice an increase of energy, heightened awareness and increased productivity which can last for days.
If you received a deep massage, you may be slightly sore the next day – much like a good workout at the gym. Sometimes a hot shower or a soak in the tub can ease this soreness.
After your session, you should increase your water intake a bit. Just a glass or two more than normal is usually fine. This helps keep your body’s tissues hydrated and healthy.

NS MASSAGE, INC POLICIES



FOR OUR CUSTOMERS:

Terms and Conditions 

All bookings are subject to NS Massage’s full Terms & Conditions, which are available on request.

We strive to give you our very best to enhance your spa experience with us. We adhere to certain policies to benefit you and create a harmonious environment where our therapists can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!


FIRST VISIT

Arrive 15 minutes before your first treatment to allow ample time to check-in and prepare for your treatment. Arriving late will, unfortunately, limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.


EXPIRED VOUCHERS AND GIFT CARDS

Expired Groupon Vouchers and Gift Card must pay half of the value cost of an updated price of their massage session.  They are non-refundable and non-transferable. Lost or stolen vouchers cannot be replaced.


LATE POLICY

If arrival is delayed, we will make every effort to accommodate your full appointment, but this is not always possible.  Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value. Appointments missed by 15 minutes or more are canceled and charged to the credit card on file for the reservation in question. Last minute changes to appointments are made at the discretion of management and only possible if a service appointment is available and other guests are not inconvenienced. Lateness is not acceptable at NS Massage; I value your time, Please value my time. 

Cancellations made less than 24 working hours’ notice will be charged at the full rate. 

PAYMENTS & GRATUITY

If paying Cash on the day, we recommend you appoint one person to collect payment and that you have the correct amount, as therapists do not carry change. Gratuity not included in the massage price.  

SEXUAL MISCONDUCT 

Inappropriate Behavior at NS Massage has the right to terminate a treatment immediately If the client demonstrates inappropriate or sexual behavior and will still be charged the full cost of therapy. 

PRIVACY ACT 

Customers personal information will not be shared with any third parties. HIPAA LAW. EMAILS ARE ENCRYPTED FOR SAFETY AND SECURITY REASONS.  Your privacy is taken very important and will strive to make your visit as confidential as possible.

AGE REQUIREMENTS

Guests must be 18 years of age or older to receive treatments without the approval. Younger must be in the accompaniment of an adult.

ETIQUETTES

NS Massage is a quiet environment; As a courtesy, Please switch off your mobile phones at all times.

PRICES SUBJECT TO CHANGE

We are continually expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a guest, but we do reserve the right to refuse service at any time, to anyone, for any reason.


Complaints Procedure

If a client wishes to make a complaint, they must email  INFO@NSMASSAGE.COM
Claims must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
All complaints will be taken very seriously, and a response will be provided as soon as possible.


We thank you for your understanding and agreeing to abide by these terms and conditions.  Have a relaxing day. See you soon at NS Massage!    

NS Massage: Managementinfo@nsmassage.com

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